1. Administrative Support:
o Manage the General Manager’s calendar, schedule meetings, and
coordinate appointments.
o Prepare and edit correspondence, communications, presentations, and
other documents.
o Handle incoming and outgoing communications on behalf of the
General Manager, including emails, phone calls, and mail.

2. Meeting Coordination:
o Organize and coordinate meetings, conferences, and events, including
preparing agendas, taking minutes, and following up on action items.
o Arrange travel and accommodations for the General Manager and
visiting executives as needed.

3. Liaison Duties:
o Serve as a primary point of contact between the General Manager and
hotel staff, guests, and external partners.
o Facilitate effective communication and collaboration across
departments.
4. Project Management:

o Assist with the planning and execution of special projects and
initiatives as directed by the General Manager.
o Monitor project timelines, deliverables, and follow up on progress.
5. Confidentiality and Discretion:
o Handle sensitive and confidential information with the utmost
discretion and professionalism.
o Ensure that all documents and communications are kept secure and
private.
6. Office Management:
o Maintain office supplies, order inventory, and ensure the executive
office is organized and efficient.
o Manage expense reports and budgets for the General Manager’s
office.
7. Guest Relations:
o Assist in resolving guest complaints and issues that require the
General Manager’s attention.
o Provide exceptional service and support to VIP guests and visitors.