HR Solution Across Borders
HR Solution Across Borders
A Concierge, or Guest Services Representative, is a hospitality professional who
attends to the needs of guests and helps them organize their accommodations
while staying at a hotel or other building that provides lodging services. Their
duties include making reservations, recommending restaurants, bars and clubs
to guests and arranging errands such as grocery delivery and dry-cleaning
services.
Maintain knowledge over all outlets and facilities within the hotel
Greet guests upon arrival and assist with luggage
Provide guest with one welcome drink per person
Provide unpacking services when ushering guests to their room
Explain and show where the in room amenities are located
Explain the telephone extensions
Explain breakfast and Restaurant operating hours
Maintain politeness and do not ask the guest for tip
Represent the company with integrity and dedication.
Book guest transportation, taxi, kekeh or rental vehicle
Book excursions and trips for guests
Ensure the Front desk lobby is always clean by performing routine sweeps
Ensure Reception corridor is always clean by performing routine sweeps
Assist with room service (upon availability of personnel)
Support with Laundry room deliveries
Ensure Public area toilets are kept clean and tidy at all times of the day
Sweep and Mop public area toilets when needed
Education: bachelor's degree in hospitality management, tourism, or a related field is
preferred but not always necessary.
Certifications related to customer service or hospitality (e.g., Certified Hotel Concierge,
Hospitality Management Certificate) can be advantageous.
Experience:
- Minimum of 1-2 years of experience in a customer service role, preferably within the
hospitality industry.
- Previous experience as a concierge or in a front desk position is highly desirable.
- Experience in handling guest inquiries, reservations, and providing local area
information.
Interested candidates are invited to submit their resume and a cover letter, outlining their interest and qualifications for the Hotel Concierge position, to jobs@kizuri-international or on whatsapp to: +232 90 444 333 or +232 79 444 333.
